FAQ
How can I track my order?
Once your order ships, you will receive an email with a tracking link to monitor delivery in real time. Please allow processing time before shipment, especially during peak holiday seasons.
If you do not see the email, kindly check your spam or junk folder.
Where can I find my order number?
Your order number is included in your confirmation email sent immediately after checkout. If you cannot locate it, please check your spam or junk folder before contacting support.
What happens if my product arrives damaged or in poor condition?
If your item arrives damaged, please contact our support team within 48 hours of receipt and include:
- Clear photos of the item
- Photos of the packaging
- Your order details Once reviewed and approved, we will provide a prepaid return label. After inspection, your refund will be issued to your original payment method.
We are committed to resolving concerns with care and efficiency.
How long does shipping take?
Delivery time includes order processing plus shipping transit time. These are separate timeframes.
Order processing:
In-stock products: 1–2 business days.
Products requiring crafting: 3–10 business days.
Seasonal products in November–December: 5–12 business days.
Personalized products: 7–14 business days.
Shipping transit time after dispatch:
Continental United States: Economy 5–8 business days; Standard 3–4 business days.
Puerto Rico: Economy and Standard 7–10 business days.
These are estimated timeframes. Please review our Shipping Policy for full details.
Do you offer free shipping?
Yes. Free Economy shipping is available on orders of $100 or more to the continental United States and $150 or more to Puerto Rico. Please review our Shipping Policy for the full shipping rates and options.
Do you offer international shipping?
At this time, we ship to the continental United States and Puerto Rico only. We do not currently ship internationally, to Alaska, Hawaii, or other U.S. territories.
What is your return policy?
Returns are accepted within 5 days of delivery. Items must be unused, in original packaging, and in the same condition received.
Because we specialize in premium seasonal pieces such as detachable Christmas dolls, careful handling is essential to maintain their structure and quality.
How do I start a return?
To begin a return, please contact our support team for approval.
Once authorized, we will provide a return label and detailed instructions. Kindly do not ship items back without prior authorization.
When will I receive my refund?
Refunds are processed once your return is received and inspected.
The timing of funds appearing in your account depends on your bank or payment provider.
How should I care for my item?
Our pieces are designed for decorative use. Please refer to the specific product page for detailed care instructions.
Items such as handmade holiday decor and curated holiday gifts are not machine washable. Handle gently and avoid moisture during display and storage.
What should I do if my doll gets wet?
If your doll becomes wet, allow it to air dry naturally in a well-ventilated area.
Avoid direct heat sources such as dryers or heaters. Ensure it is completely dry before storing to prevent mold or odors.